Mother Talkers

Cautionary Tale, Ladies

Mon Feb 25, 2008 at 01:22:33 PM PDT

Since we talking about two other tedious things today that people love to avoid - cleaning and writing wills - I think it's the perfect time to ask you all:

When was the last time you backed up your computer?

About a month ago now, I experienced my very first computer failure ever. I have been a Mac user for about 20 years now, and had the mistaken notion that Macs don't crash. I didn't literally believe this, but felt that the superior design of Macs lent some protection. (Right, the sun only shines for Mac users LOL). But it had never happened to me, so .... you know ....  a back up plan just wasn't a huge priority. In the last month, though, I have heard many times now that "it's not if, but when." I don't need to hear that mantra for a very long time.

To make a long story short, we lost all of our family photos from 2007. There is no chance of recovery. We sent my computer to the top data recovery companies that my husband's law firm uses and that are recommended by Apple (Drivesavers in Marin County and Kroll, which is an international firm that does data recovery for lawsuits!), and they both said we are SOL. They were extremely nice about it, but still SOL.

The damage to the drive was "catastrophic" and their engineers thought is was a power surge that did it. I found out recently that about the time my computer died, a house in the neighborhood was struck by lightening during the last bunch of storms, causing surrounding houses to lose their computers and cable and etc. So yes, that's right, there is a good chance my computer was struck by lightening, and there ain't no surge protector that can help with that.

The really sad part is that just three days before this happened, I told my dh that we have to get serious about backing up the photos. We dragged ourselves down to the Apple store and bought the new OS which includes their new fancy pants uber back up system. But we didn't install it that day, and three days later it was over.

Needless to say, I had no prints, no photos uploaded to those myriad photo sharing sites, and precious few emailed to friends. So painful, and yet so preventable. Luckily, we have November and December 2007, which we never uploaded, and a ton of pics taken by friends of Easter, Fourth of July, his first birthday, a trip to Yosemite, and some visits from my parents, so there are pics from 2007. Just not the gorgeous and precious and intimate ones that I took myself, and no videos.

So: when was the last time you backed up? Some tips from my experience: your laptop needs a surge protector every time you plug it in; you need an external drive and a web based back up (there are many companies that do this) to be safe; and you need software that does your backups automatically.

Do it today!

Tags: family photos, computer backups, computer crash (all tags)

Permalink | 18 comments

  • Sure there are. (0 / 0)

    So yes, that's right, there is a good chance my computer was struck by lightening, and there ain't no surge protector that can help with that.

    The question is, do you really want to spend $200 on a surge protector.
    Really, you Mac users have got it made on this, though - a decent backup program is bundled with Leopard, IIRC it's called Time Machine, and a good sized external hard drive will set you back less than $100 these days.
    This reminds me, actually, I have an external drive and haven't backed up in forever. Better get on that.

    "You're never more alone than when you're alone in a crowd."

    by Expat Briton on Mon Feb 25, 2008 at 01:31:07 PM PDT

    • Oh yeah I did hear about those (0 / 0)

      One guy did mention those extra fancy surge protectors, which I had never even heard of until this debacle.

      As for the $200? Heck yes, I will spend that money as we get our system up to snuff.  If those companies had been able to retrieve our data, it would have cost anywhere from $800 - $3500, depending on how easy or hard it was to get the data. They both warned me that the usual bill was more along the lines of $2500 - $3500, because they are usually able to get the data. Cocky bastards!! LOL I would have gladly paid actually. Well, gladly is going a bit far, but I would have done it.

  • so sorry! (0 / 0)

    Oh, I so feel for you. My computer up and died one day, and I was just frantic, even though we had a decent amount of them saved in an online sharing site.

    Thankfully the Geek Squad at Best Buy was able to retrieve the jpgs (I was SO relieved!) and we bought an external hard drive. I try to back up our photos about once a month. The old computer was put out to pasture, though.

    The same thing happened to my SIL recently, the power went out and for some reason she lost all her December pictures-- pics of her baby daughter's 1st Xmas and baptism. Never did get them back.

    I love digital camera technology but I do feel vulnerable sometimes...

  • I bought space on Flickr (0 / 0)

    And have put literally thousands of photos there. Of course they aren't sorted in any meaningful way, but I'll get to that at some point...

    I tend to just burn my Word files to CD and leave it at that (although your post reminds me that I haven't done that lately and should). Granted, I would lose music if my computer died, but most of that is on my iPod anyway. I can't think of anything else that would be irreplacable. Am I being naive?

    I feel for you though - your story is what I was thinking of when I dumped all those photos on the Flickr site. That just stinks!

    • Addresses (0 / 0)

      If you have all of your addresses, either personal or professional, on your computer, that's another thing that would be hard to replicate.

      • I actually do this the old fashioned way (0 / 0)

        and have an address book. My e-mail is all online and so are all my weblinks (love that Google!) because I use so many different computers (we have three at our house, plus I have one at work). Maybe that's why I don't have to worry so much - I don't have everything on one machine!

  • Just happened! (0 / 0)

    This just happened to me!

    I spilled, I swear, one drop of water on my new laptop that I just got in October (a ThinkPad) and it just totally died.  I'm back on my old clunker.

    All my pics were on it since June 2007.  And yes, they weren't backed up anywhere, weren't printed, weren't uploaded to Photoworks.  Also, all of our videos were on it, including every single video of our second baby that we have.

    It's at the computer place now.  My husband tells me that it's going to be ok and he's supposed to pick it up any day now.  I'll believe it when I see it.

    I can scrounge together pictures from other people to keep up with the albums, but if I lost all of the baby videos, I really don't know what I am going to do.

    I am so sorry you lost all your pictures, and your videos.  My heart aches just thinking about it.

    • BTW (0 / 0)

      This episode has also got me thinking of how important (and stressful) being the family archivist and historian is!

      • Yeah, it is stressful (0 / 0)

        I hadn't thought of it that way. And I was so looking forward to finally doing his scrapbooks as part of my new resolution to not procrastinate. I bought the photo album and the photo corners and fancy pens. Sucks.

        I will be shocked if the computer place does not get your pics and vids back. Both companies said fire, getting run over by trucks, and being underwater for days - no problem. Getting fried by electricity is a different category of problem altogether.

        If you need to send it somewhere else, I'd do Drivesavers (they're in Novato California). But don't worry, it's so rare to not be able to get anything. The suspense though, the suspense.

        • hard drive (0 / 0)

          That's why my DH and the guy at the computer place said, that the hard drive will be able to be salvaged.

          The suspense is absolutely killing me.  I told my DH, tell them to just get the hard drive out, screw the computer.

  • This is one of my nightmares. (0 / 0)

    I tried to remember to back up the computer to the external HD every time I download pictures off the camera.  I would be hysterical if I lost the pictures!

  • totally paranoid about this (0 / 0)

    as our home computer is also my work computer. Losing years of interviews and articles and notes, plus all our photos of Jess as a baby? OMG, kill me now!

    We bought an external drive about a year ago and do a back-up every night. Prior to that, I'd actually burn CD-Roms every couple of months or so as well.

    I'm so sorry, Rachel! As the resident archivist, I totally feel your pain. It's such a loss!

  • Time Machine is da Bomb! (0 / 0)

    Well, OK; not literally.  (Do OSX Macs still show you a little picture of a bomb when you crash?  I haven't seen one in years.)  But TM is an amazing program - well worth the cost of the upgrade all by itself.

    My 6 yr old desktop computer got zapped not too long ago when a storm took out power.  I didn't have it plugged into a surge protector - not even the $15 power strip sitting right next to it.  Du'oh!  I thought I was a goner; I just prayed my photos were OK.  I took my dead darling into the Apple store and even told the guy it was my fault and they still fixed it for free.  They said yeah, it was probably my fault, but there have been some issues with the power system on this model so Apple just fixes it, no questions asked.  Just like they did the time my logic board failed.  And PC users wonder why mac users are so happy and loyal.

  • I don't worry about it (0 / 0)

    Because my BF is a geek.  He takes care of that and always backs up, and has copies outside the computer.

    And he always keeps up.  Yeah, I am sure he does.  Uh huh.

    I'd better make sure.  Thanks for the reminder!

  • DH and his backup problems (0 / 0)

    DH works exclusively on Macs-- he's a graphic designer. They crash all the time when you're working with large files. And the guy never remembers to save. So he's lost hours of work due to crashes, at least a few times per year. He has 6 external hard drives, another computer hooked up to his main computer, a fancy-dancy surge protector designed to withstand an End of Days apocalyptic lightening storm, and a backup battery system that will power most of the house for 6 solid hours. But none of that helps if you can't remember to save your work. Gah.

    • There's a solution to this now!! (0 / 0)

      No need to remember anything. Time Machine, the backup program that comes with the new Mac OS (dubbed Leopard), does the backups automatically. You can probably program the thing to do it every 2 minutes if you want - so every two minutes, your data is sent to your external drive (or web based one, probably there is that option) with no action on your part.

      Two minutes is probably obsessive, but 15 minutes, 30 minutes? Better than losing hours of work. He needs Leopard and Time Machine.

      • And autosave (0 / 0)

        Most programs will let you set an autosave time (say, every 10 minutes?) - because you can make all the back-ups you want, if you don't save the original work there simply is nothing to back up.

        Or is that included in Leopard as well?

        I had a Mac-HD die on me after 3 years in 2005 and nearly lost loads of work (yes, I'm sloppy at backing up - better nowadays, as I tend to use at least 2 computers regularly) - we had two great IT-guys in the department who worked on it for two days solid but managed to retrieve my files. I was SO grateful!

        I'm so sorry you lost all those precious pictures.

Permalink | 18 comments