Weekend Open Thread
by Elisa
Sat Sep 15, 2007 at 08:19:37 AM PDT
Update on my ongoing drama to get Blue Shield of California to pay for my epidural: As I had mentioned before, it cost $1,500 to get an epidural to deliver Eli. Our provider, Blue Shield tried to get me to pay for it saying the anesthesiologist was “out of network.” (As if I were in a position to ask him!)
After some haggling, I received a shmarmy letter from the company that for this time only it would graciously pay for it. (As if our premiums have not doubled in the last few years.)
I thought this was settled as BCBS agreed to call the hospital and settle this. Except I received a phone call from a bill collector yesterday, telling me to pay up or deal with the credit bureau instead. UGH.
So I wasted another 45 minutes of my life, waiting on the line to speak to either the bill collector or BCBS. The bill collector especially was rude. I told her that the insurance company was supposed to call her -- she had no such record and treated me as if I were lying about the whole thing. Infuriating -- and then I confided in her, “Excuse my language, but last time I spoke to them (BCBS), they told me that they were sending small checks here and there so that your doctor would drop his fee as a ‘courtesy’ to them. They are dicking you over.”
Bill collector: “Maam, we are not the hospital. We just want to collect the bill. You need to call the insurance company.”
Once I finally got through to someone at BCBS, I demanded a three-way conversation with the bill collector to settle this. Turns out, BCBS had a record of the conversation with the bill collector, but the bill collector did not. The bill collector lashed out at me, “Elisa, I sent you a bill with some notes on what BCBS would pay. You should have responded!”
Me: “Well, you told me that you were going to take care of this! It’s been almost six months and this still has not been settled!”
The BCBS rep told me she would send payment to the bill collector but asked her to put a “30-day hold” on my account. The bill collector grudgingly agreed. Sigh.
I have a feeling this won’t be the last time I will hear from either of them. This is so aggravating.
- ::


Permalink | 52 comments