a common issue it seems --- there must be advice and suggestions for dealing with it from other parents on the internet...?  just a thought.

when njmom said it drives her nuts, i did chuckle, but i know this is a really serious matter.

good luck with whatever you have to do....i feel more and more like the world has gone mad and all we are doing is listening to computers answer the phone and talk about customer service and how important all our calls are -- yea, right.